0845 604 4204 (local rate)
Office Hours 9am to 5pm Monday to Thursday, 9am to 3pm Friday

Terms and Conditions - The Small Print. See also our privacy policy.

Pricing

All prices are shown in £ Sterling and include VAT at the prevailing rate. A full VAT Invoice will be supplied with each order.

Delivery costs are calculated separately depending on which area of the UK the goods are to be sent and will be clearly shown before checkout.

All prices are correct at time of publication. In the unlikely event that we incur price increases beyond our control which are different to the published prices we will notify you before processing your order.

Payments

Payment can be made by most major credit & debit cards (excluding American Express). Card payments are handled by a third party (Sage Pay) using the very latest card processing technology, are fully secure and comply with Level 1 PCI SSC (Payment Card Industry Security Standards Council) requirements.

We do not keep credit card details on record - we only have access to the last 4 digits for use in confirming orders.

Ordering

After placing an order on our secure server you will receive an email confirmation of the order. We will also email you to notify when your order has been dispatched and when to expect it.

If, for any reason, we cannot dispatch your order within 48 hours of receipt we will notify you by telephone or email.

Deliveries

All deliveries will be made by a third party private carrier (at our discretion) and a signature will be required upon delivery. If you are not available to sign for the goods on the specified delivery date you must notify us to make alternative arrangements.

Carriers will normally attempt delivery of goods only twice before returning them to us. Goods which are returned to us will be considered cancelled & you will be responsible for the return cost of the goods to us. You must sign for all goods as “NOT CHECKED” and inspect them immediately for any signs of transit damage. All goods are fully insured but you must report damages to us in writing within 24 hours.

We cannot accept liability for goods damaged in transit if we are not notified within 24 hours of receipt.

Warranties

All goods are supplied with manufacturer warranties, and are guaranteed to be free of material defect or faulty workmanship within the warranty period. The warranty period starts from the date the goods are received.

If no warranty is stated it can be assumed to be 14 days. MIG, TIG & PLASMA Torches carry an industry standard 3 months warranty, which does not cover the use of consumable items such as Tips, Shrouds & Liners. Many items have warranties of 12, 24 or 36 months and this will be stated in the item description.

All warranties are return to base (RTB) & the customer is responsible for both the return cost of the goods & ensuring the goods are returned undamaged.

Goods which are returned to us under a warranty claim which are found not to be faulty, or have not been used for purpose within the manufacturers specifications, guidelines & instructions, will be liable to an inspection charge, the cost of any replacement parts required & return carriage costs.

Canceling your order

We will always endeavour to supply the right equipment for your needs & are sure you will be more than happy with it. If, however, you decide to cancel your order you may do so within 7 working days of receipt by notifying us in writing by email.

You will be responsible for the return cost of the goods & ensuring they are well packed & received undamaged. The goods must be in an unused condition & in their original packaging.

Goods which are returned & deemed to have been used will be subject to a 25% re-stocking charge.

Refunds will be issued within 14 days of returned goods being received by us.

Contact Details

Telephone: 0845 604 4204
Email: sales@weldequip.com
Address: 134 Burnley Road, Colne, Lancashire, England BB8 8JA
Weldequip is a trading name of Pendle Equipment Est.1992

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